Job Description

Join The Glowbar Team

Skincare should be simple, effective, and fit into real lifeand that's exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we've grown fast, with locations across the Northeast and more on the way. We're a people-first brand on a mission to help everyone feel confident in their skinand we're just getting started.

About The Role

The Studio Manager holds full "four-wall" accountability and will be the CEO for their Glowbar studio taking pride in its success. They are ultimately responsible for ensuring the studio meets revenue and membership goals, while holding their direct reports accountable to achieving their individual metrics. As a positive, proactive, and pragmatic people leader, the Studio Manager ensures the studio operates at a 10 every single day. They foster a people-first culture through daily feedback and coaching, clear communication, and strong accountability. Studio Managers also own local field marketing, executing monthly activations that leverage networking and sales skills to drive growth. They consistently inspect performance standardsincluding membership metrics, service quality and bedside manner in the treatment room, inventory management and scheduling practicesto ensure excellence across the team. A true hospitality leader, the Studio Manager is the glue that holds the studio together. They are the dependable presence their team counts on each day to model excellence, inspire confidence, and lead the way.

A Peek Into Your Day

• Be present on the studio floor, engaging with clients, gaining valuable insights of their interactions and experiences within the studio
• Work at the front desk for a minimum of one to two (1 - 2) full shift(s) a week
• Be present at the front desk for the remaining three shifts a week, providing lunch break coverage for team members
• Front desk responsibilities of facilities management and laundry maintenance
• Conduct team member bi weekly touchbases
• Conduct esthetician treatment room shadows and assessments
• Directly manage CX for the studio in platform and via phone to gain further insights
• Own all Field Marketing expectations that are required, both in and out of studio
• Build network with local like-minded business' for partnership, support and lead generation acquisition
• Lead a monthly in-studio meeting centered on team building, brand communications and change management.
• Lead studio visits from business partners
• Complete administrative responsibilities and those of the direct reports during periods of open headcount.

How We Measure Success

• Studio Revenue
• Studio Gross Margin
• Esthetician Tenure

If All This Sounds Great, These Are Things That Are Required To Join

Who We're Looking For:

• 3+ years of progressive people management experience in a fast-paced, service-based industry (fitness, hospitality, retail, restaurant, hotel, salon/spa, etc.).
• Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth.
• Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals.
• Inspirational and professional management style that balances accountability with empathy, creating a positive and performance-driven culture.
• Strong business and operational acumen with an understanding of retail/service industry standards, policies, and compliance.
• Superior communication and interpersonal skills, fostering trust, clarity, and collaboration across employees and clients alike.
• Obsessed with hospitality excellence, ensuring every client experience reflects best-in-class service.
• Strategic problem-solver who thrives under pressure, juggling multiple priorities in a dynamic environment while maintaining a high level of professionalism.
• Passion for leadership, beauty, skincare, and people development, with a growth mindset and eagerness to continuously learn.
• Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts.

Working Conditions

At Glowbar, our studios are active, client-focused environments and we want you to know what's involved behind the scenes. Here's what you can expect physically in this role:

• Frequent standing, walking, and movement throughout the entire shift
• Bending, reaching, twisting, and lifting (up to 15 pounds) including merchandise, laundry, and back-of-house supplies
• Climbing up and down stairs during shift operations
• Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)
• Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas
• Performing operational tasks such as restocking, organizing supplies, and light cleaning
• Required to work weekends, evenings and holiday to support our client demand

Your Glow Package Includes:

• Bonus eligible

Health & Wellness

• Medical, dental & vision insurance (mostly covered by Glowbar)
• Disability, accident, critical illness & life insurance
• Employee Assistance Program (EAP) for mental wellness

Time To Recharge

• Paid Time Off, Sick Leave, and Holidays
• Reliable schedules that respect your time

Glowbar Exclusives

• Annual Glowbar Membership + 2 guest passes
• Employee discounts on skincare products

Extras That Make Life Sweet

• Commuter benefits
• Friends & family discounts
• Referral bonuses for bringing new glow-getters to the team
• Discounts on lifestyle brands, restaurants, theme parks, and more

Because when you feel supported, your GLOW is unstoppable.

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