Job Description

Job Title Coffee Shop Manager Reports To Retail Manager Job Overview Wildflyer Coffee is a non-profit coffee company that creates employment opportunities for youth experiencing homelessness. This is a cafe management position, requiring strong people skills, previous coffee experience and the ability to work within operational systems. The store manager is responsible for leading all team members in the efficient and youth-focused operation of a Wildflyer Coffee store. The Shop Manager and Program Manager will work closely together to run all day to day aspects of the shop with support from operations and program leadership. The best candidate for this role can easily handle the baseline requirements of a coffee shop manager position to further create a robust learning environment for our staff. Pay $24 an hour, plus tips for floor hours Hours Non-exempt, 38-40 hours/week Benefits Partial Health/Dental/Vision Benefits Phone stipend PTO & Earned Sick & Safe Time General Responsibilities Lead a monthly staff meeting Interviewing/Hiring/Onboarding baristas Maintaining Monthly Financials Targets and work within operations budgets Staff Scheduling following Labor Hour Parameters Check, edit, and confirm timesheets in a timely fashion Conduct reviews yearly for direct reports Cafe Responsibilities Works a minimum of 18-20 hours on floor/week Completes 18-20 Administration Hours/week Maintain inventory & ordering Ensures customer satisfaction Conducts cafe upkeep, including maintenance of equipment and a clean front and back of house Creates a friendly & welcoming store environment for customers and staff Create and publish schedules 2-3 weeks in advance, manage callouts and staff illness to provide appropriate coverage in tandem with Program Manager & DO when needed Execute and communicate all store updates, sales promotions, and new product information effectively and efficiently with team members. Maintains Manager email account with effective and timely communication Product Responsibilities Ensures all company drink recipes and food offerings are followed, maintaining the highest quality and consistent product standards. Ensures all team members are educated on our products and services and can communicate clearly with customers. Quickly and effectively addresses order issues and maintains relationships with vendors as needed Make and maintain accurate product pars and updated order guides. Training & Development Responsibilities Provides ongoing training and development to staff and youth in the areas of operating standards, customer service and product knowledge. Demonstrates the ability to lead, effectively communicate, and champion standard operating procedures. Ensures each team member has received the proper training to perform daily tasks Staff Development through quarterly staff check-ins and meetings Enforces company standards, policies, and guidelines Fostering & encouraging the company culture Program Responsibilities Coordinate with Program Manager regarding scheduling On-shift coaching of youth in tandem with Program Manager Foster growth of staff in youth coaching Able to train youth in coffee Requirements Have own, year-round transportation Own a smartphone Prior management experience Knowledge of coffee and the coffee industry Extremely flexible and adaptable as the role and company grows Excellent customer service skills Patience and an ability to work with marginalized populations Positive attitude Organized and detail-oriented, ability to meet administrative deadlines Great conflict resolution skills Must be available to work weekends Able and willing to work holidays Must open/close weekly This position is typically Tues-Sat Great communication skills Barista skills, espresso machine operating experience Has or is willing to get a Minnesota Certified Food Protection Manager certificate within 45 days of hire #J-18808-Ljbffr Minnesota Council of Nonprofits

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